π How do I book a tour?
You can book directly through our website by clicking the Book Now button on any tour page. You can also contact us via WhatsApp at +90 538 556 45 57 β we're available 24/7 to assist you with your reservation.
π What time will I be picked up from my hotel?
Pickup times vary depending on the tour and your hotel location. Each tour page shows the approximate pickup time. The exact time will be confirmed by our team the evening before your tour via WhatsApp or phone call. Please note that pickup times may slightly vary depending on your hotel's location in Alanya, Side, or Antalya.
π³ What payment methods are accepted?
We accept credit/debit cards (Visa, Mastercard) and cash payments in EUR, GBP, USD or Turkish Lira. Online payments are processed securely at the time of booking. You can also pay on the day of the tour β please contact us in advance to arrange this.
β What is the cancellation policy?
- Cancellation 48+ hours in advance: full refund
- Cancellation 24β48 hours in advance: 50% refund
- Cancellation less than 24 hours or no-show: no refund
π¨βπ©βπ§ Are children allowed on the tours?
Yes! Children are welcome on all our tours. Pricing is as follows:
- Adults: full price
- Children (4β10 years): discounted price
- Babies (0β3 years): free of charge
π Is the hot air balloon flight included in the Cappadocia tour?
The hot air balloon flight is not included in the tour price β it is an optional extra that can be arranged locally. It is subject to weather conditions. If the flight is cancelled due to weather, a full refund is guaranteed. We recommend booking it in advance as spots fill up quickly, especially in peak season.
π¦οΈ What happens if the weather is bad on the day of my tour?
Safety is our top priority. If weather conditions make it impossible or unsafe to run the tour, you will be offered a full refund or the option to reschedule on another available date. We will notify you as early as possible β typically the evening before.
π£οΈ Are tours available in English?
Yes, all our tours are conducted by professional English-speaking guides. Tours may also be available in other languages depending on the group. Please contact us if you have a specific language requirement and we will do our best to accommodate you.
π What should I bring on the tour?
We recommend bringing:
- Comfortable walking shoes
- Sunscreen and sunglasses
- A light jacket (especially for Cappadocia β temperatures can be 10β15Β°C cooler)
- Camera or smartphone
- Water bottle
- Your booking confirmation
π Do you offer hotel pickup and drop-off?
Yes! Hotel pickup and drop-off is included in all our tours. Our driver will pick you up directly from your hotel lobby. If your hotel is in a location we cannot access with the main vehicle, a local transfer will be arranged to bring you to the departure point at no extra cost.
π Do you pick up from Side and Antalya as well?
Yes, we offer hotel pickups from Alanya, Side, and Antalya. Please note that pickup times may differ depending on your location. Contact us when booking to confirm your exact pickup time and location.
π‘οΈ Is travel insurance included?
Yes, travel insurance is included in all our tour packages. This covers you during the tour activities and transportation. We recommend also having your own personal travel insurance for the duration of your holiday in Turkey.
π½οΈ Are meals included in the tours?
Meal inclusions vary by tour. Please check the "What's Included" section on each individual tour page for details. As a general rule:
- The Cappadocia 2-day tour includes dinner and breakfast
- Lunch is generally not included and can be purchased at local restaurants during the tour
π How can I contact you?
Our team is available 24/7. You can reach us by:
- WhatsApp / Phone: +90 538 556 45 57
- Email: via the contact form on our website
- Live chat: available directly on our website